Frequently Asked Questions

We're here for you! Here you'll find the most frequently asked questions about HEYDRY and our revolutionary dryer. If you'd like to know more, just send us an email, give us a call, or use our contact form.

Everything about the HEYDRY

What advantages does the HEYDRY offer?

The HEYDRY revolutionizes drying on the clothes rack:

  • Dry 50% faster: Targeted air circulation removes moisture more quickly and halves drying time.
  • Gentle on your laundry: All textiles, whether delicate or robust, are dried gently. This ensures that everything retains its quality for a long time.
  • Low-energy and cost-effective: With only 18 watts, the HEYDRY consumes ~ 0.7 cents per hour – a smart solution for your wallet and the environment.
  • Space-saving and flexible: The HEYDRY fits under almost any clothes rack and perfectly complements your drying routine.

For everyone who wants to dry their laundry faster – efficient, simple and well thought out.

Which clothes racks is the HEYDRY compatible with?

The HEYDRY can be used with almost all clothes racks. You have two options:

  • Place your clothes rack directly on the surface of the HEYDRY (65 x 45 cm).
  • Place the HEYDRY between the legs of your clothes rack.

Even with ceiling or wall dryers, you can simply position the HEYDRY on the floor underneath. Flexibility that suits your home!

How do I use the HEYDRY?

Simply place the HEYDRY under your clothes rack and plug it in. Press the button to turn it on – you'll immediately start in power mode, with maximum performance. With another click, you can switch to normal mode. To turn it off, just press again. Quick and easy!

How long does it take to dry?

With the HEYDRY , your laundry dries on the clothes rack in about half the usual time. The exact time depends on factors such as the type of laundry, spin speed, humidity, and room temperature. For example, T-shirts that normally take about 12 hours to dry are dry in about 6 hours with the HEYDRY .

What do I have to pay attention to when HEYDRYing?

The HEYDRY is designed for use in your home. Dry in your living room, basement, or laundry room—whatever suits you best. Keep these things in mind:

  1. Ventilate : The HEYDRY 's air circulation increases the humidity in the room. Ventilate regularly to optimize the drying process and prevent mold growth.
  2. Hang laundry correctly : Place thick fabrics directly in the center of the HEYDRY and lighter fabrics near the edges for even drying. Hang laundry loosely and with some space between them to allow air to circulate properly.
  3. Free grille openings : If the HEYDRY fans are blocked by laundry or other objects, drying performance will be impaired.
  4. Clean space : Make sure the area where you use the HEYDRY is free of dust, dirt or hair to avoid affecting its performance.

This means nothing stands in the way of quick and effective drying!

Is the air heated?

No. The HEYDRY 's Cool Flow technology has several advantages:

  • Minimal electricity costs and low CO2 emissions
  • Long-lasting quality of your clothes
  • No impact on your indoor climate

Efficient, gentle and sustainable!

Does the HEYDRY switch off automatically?

The HEYDRY stays on for as long as you need it, giving you maximum control over the drying process. Once your laundry is completely dry, you can turn it off with the simple touch of a button.

How loud is the HEYDRY?

In power mode about 55 dB, in normal mode about 50 dB – comparable to birds chirping in the garden.

How is the price determined?

We rely on high-quality, durable materials so you can enjoy your HEYDRY for a long time. Our production in Germany ensures quality and fair working conditions, but also results in higher production costs. As a small company, we produce in smaller quantities, which increases the cost per device. In return, you benefit from fast service and short delivery times should anything go wrong. All of these factors are reflected in the price – making the HEYDRY a reliable, sustainable solution.

Complaints and returns

My HEYDRY no longer works. What can I do?

Simply contact us by email at support@heydry.de . To facilitate the process, please provide the serial number located on the rating plate. A photo is also acceptable. You can find it on the underside of the HEYDRY .

If a repair is necessary, we'll discuss the next steps together. We want to get your HEYDRY back in top shape – so you can continue to enjoy it!

I lost my power supply. Are there replacement parts available?

No problem! Simply send us an email to support@heydry.de . To facilitate processing, please provide the serial number located on the rating plate. A photo is also acceptable. You can find it on the underside of the HEYDRY . We'll take care of the rest.

How is the HEYDRY recycled?

The HEYDRY and its packaging contain valuable materials that can be reused. Please do not dispose of them in your household waste! Take the HEYDRY to your local recycling center or a waste disposal company that specializes in environmentally friendly recycling. Together, we can contribute to greater sustainability.

Shipping and payment

How much does shipping cost?

We ship every order within Germany free of charge.

How long does shipping take?

Normally you will receive your order after 1 – 2 working days.

Where do you deliver?

We deliver directly within Germany.
Our Swiss friends can also order HEYDRY from Switzerland with MeinEinkauf.ch. Find out how here: Buy HEYDRY with MeinEinkauf.ch.

Can I track my shipment?

Once your order has been packed, you'll receive a shipping confirmation email. This email contains the tracking number, allowing you to easily track your shipment. Sometimes it takes a moment for the tracking information to become available. This is because the package may not have been picked up by the carrier yet. Please be patient.

What payment options are there?

Currently you can pay with Google Pay, Apple Pay, PayPal, Klarna, credit card, SEPA direct debit.

How do I redeem a discount code?

You can easily apply the discount code in your shopping cart or directly during the checkout process before completing your order. Simply enter the code in the appropriate field, and the discount will be automatically deducted.

Are you participating in Black Week, Cyber ​​Week, etc.?

We love deals! Yes, we regularly have great promotions. Follow us on Instagram, Pinterest, and TikTok so you don't miss any offers!

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